India’s lending landscape is evolving from traditional, branch-led lending to digital and now “phygital” models, involving multiple intermediaries connecting borrowers and lenders. For regulated entities (REs), three different terms referring to loan intermediaries are commonly seen: Lending Service Providers (LSPs), Direct Selling Agents (DSAs) and Referral Partners.
At first glance, these roles may appear similar since all “bring in business.” But as far as the RBI is concerned, the difference determines how much regulatory oversight the lender must exercise over these participants. This article attempts to answer who’s who in this lending chain, and more importantly, where a simple referral ends and a regulated lending function begins.
The Lending Trio: LSPs, DSAs and Referral Partners
LSPs: The digital lending backbone
In the digital lending framework, the most central participant is the LSP who are engaged by the REs to carry out some functions of RE in connection with its functions on digital platforms. These LSPs may be engaged in customer acquisition, underwriting support, recovery of loan, etc. The RBI’s Digital Lending Directions, 2025 define an LSP as:
“An agent of a RE (including another RE) who carries out one or more of the RE’s digital lending functions, or part thereof, in customer acquisition, services incidental to underwriting and pricing, servicing, monitoring, or recovery of specific loans or loan portfolios on behalf of the RE, in conformity with the extant outsourcing guidelines issued by the Reserve Bank.”
The emphasis on the term “agent” is crucial since being an agent becomes a precondition to becoming an LSP. An agent is a person employed to act for another; to represent another in dealings with third persons within the overall authority granted and can legally bind the principal by their actions (more discussion on agency later). This distinguishes an agent from a mere vendor or service provider who delivers a contracted service but has no authority to affect the principal’s relationship with third parties and neither is subjected to a degree of control from the principal.
DSAs: The traditional middle ground
DSAs, though not formally defined by the RBI, their appointment, conduct and RE’s oversight on them is governed by Annex XIII of the SBR Directions (Instructions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs) for NBFCs and by Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by Banks for Banks. DSAs operate largely in physical or “phygital” lending models, focusing on loan sourcing. They represent the lender while dealing with potential borrowers. However, their functions are narrower than those of an LSP. A DSA’s role typically ends with lead generation and preliminary documentation, without involvement in underwriting, servicing or recovery. While the DSA is an agent, it plays a more limited role in the lending value chain and has minimal borrower-facing obligations post origination.
Referral Partners: The nudge before negotiation
Referral Partners perform the most limited role. They simply share leads or basic borrower information with the lender and have no authority to represent or bind the lender. Their role is confined to referral i.e. the providing the first nudge to the lender. They are treated as independent contractors or service providers, not agents and operate under commercial referral agreements. The RE does not exercise control over their operations, nor is it responsible for their actions beyond the agreed referral activity. The distinction lies not in what they do (introducing borrowers) but in what they cannot do i.e. represent the lender or perform any of its lending functions.
Referral ≠ Representation: The Agency Test
The most important question then arises “How does one determine whether a person is an LSP, DSA, or a referral partner?”. All three may assist in borrower acquisition, but the answer might lie in distinguishing referring from representing. To be classified as an LSP (or even a DSA), the person must first be the agent of the RE, not just a vendor or service provider. The test of agency has been laid down in the Supreme Court’s decision in Bharti Cellular Ltd. v. Commissioner of Income Tax1. The Court, in para 8, observed that the existence of a principal–agent relationship depends on the following elements:
The authority of one party to alter the legal relationship of the other with third parties;
The degree of control exercised by the principal over the agent’s conduct (less than that over a servant, but more than over an independent contractor);
The existence of a fiduciary relationship, where the agent acts on behalf of and under the guidance of the principal;
The obligation to render accounts to the principal, and the entitlement to remuneration for services rendered.
Further, the Court clarified in para 9 that the substance of the relationship, not just its form, determines whether agency exists. If a person is neither authorised to affect the principal’s relationship with third parties nor under its control, and owes no fiduciary obligation, the person is not an agent, regardless of what the contract calls them.
Similarly, in Bhopal Sugar Industries v. Sales Tax Officer2, the Supreme Court had observed that the mere word ‘agent’ or ‘agency’ is not sufficient to lead to the inference that parties intended the conferment of principal-agent status on each other. Mere formal description of a person as an agent is not conclusive to show existence of agency unless the parties intend it so hence, “the true relationship of the parties in such a case has to be gathered from the nature of the contract, its terms and conditions, and the terminology used by the parties is not decisive of the said relationship.”
On the aspect of supervision and control, the Supreme Court in para 40 of the Bharti Cellular ruling stated:
An independent contractor is free from control on the part of his employer, and is only subject to the terms of his contract. But an agent is not completely free from control, and the relationship to the extent of tasks entrusted by the principal to the agent are fiduciary….The distinction is that independent contractors work for themselves, even when they are employed for the purpose of creating contractual relations with the third persons. An independent contractor is not required to render accounts of the business, as it belongs to him and not his employee.
In lending transactions, therefore, the relevant considerations to determine whether an agency exists or not may be:
Does the agency have the authority, under a contract with the principal, to represent the principal to create any relationship with the borrower?;
Does the agency have the authority to approach potential borrowers, representing that the agency can source a loan from the RE?;
What is the role of the agency in the loan contract – is the loan contract established between the lender and the borrower through the agent?;
Does the agency agreement control/regulate the manner of the agent’s dealings with the borrowers?;
Effectively, is the agency the interface between the RE and the borrowers?
Paanwala and the Poster: Not everyone who sells a loan lead is an LSP
To illustrate the difference between LSP/DSA and Referral Partner, consider a simple example. You stop at your neighbourhood paanwala for your regular paan or pack of mints. Between the faded ads for mobile recharges and UPI QR codes, one new poster catches your eye “Need a personal loan? Look No Further ! Fast approvals”. Curious, you ask if the shopkeeper has joined the finance world. Smiling, he replies, “Arre nahi sahib, I just share numbers! You give me your name and phone number, I’ll send it to my guy. If your loan gets approved, I get a small tip!” No exchange of KYC documents, no app, no credit score. Now, does this make the paanwala an LSP under the Digital Lending Directions? He may appear as performing a part of the customer acquisition function of the lender so should he now comply with outsourcing norms, data protection protocols and grievance redressal requirements? Of course not.
The paanwala is a pure referral partner. His role ends with introducing a potential borrower to a contact connected to a lender. He does not represent the lender, verify or collect documents, underwrite, service, or recover loans, nor can he legally bind the lender through his actions. Mere referral, without agency and without performing a lending function, does not make one an LSP. Passing a phone number over a cup of chai does not amount to digital intermediation.
Basis
Referral Partner
LSP
Scope of activity
Limited to sharing leads with the lender
Performs one or more of the lenders functions w.r.t in customer acquisition, services incidental to underwriting and pricing, servicing, monitoring, recovery
Access to prospective customer’s information and documents
Only basic contact information necessary for the lender to approach the customer for the loan is shared
To the extent relevant for carrying out its functions
Representation
Does not represent the RE
Represents the RE
Agency & Principal
Not an agent
Appointed as an agent
DLG
Cannot provide
Can provide (in case of Digital Lending and Co-lending)
Applicability of Outsourcing Guidelines
Not applicable
Applicable
Mandatory due diligence before appointment
Not applicable
Applicable
Appointment of GRO
No such requirement
LSP having interface with borrower needs to appoint a GRO
Right to audit
No right of RE
RE has a right
Disclosure on the website of the lender
Not applicable
Applicable
Table 1: Distinction between Referral Partner and LSP
Conclusion
As digital lending continues to expand in India, ensuring that every intermediary’s role aligns with its true legal character is essential. The key in determining the true nature of the relationship would ultimately rest on the contractual terms that must reflect the true nature of the relationship. Misclassifying these entities can expose lenders to compliance risks under RBI’s outsourcing and digital lending guidelines.
https://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.png00Staffhttps://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.pngStaff2025-11-13 19:03:342025-11-13 19:09:52Referral or Representation? The Fine Line Between LSP, DSA and Referral Partner
A joint World Bank-IMF team visited India in 2024 to update the findings of the Financial Sector Assessment Program (FSAP), which took place in 2017. World Bank on October 30, 2025 released the report1 which summarises the main findings of the mission, identifies key financial development issues, and provides policy recommendations.
We were in touch with the FSA team for our recommendations on certain aspects. The FSA recommendation on leasing (discussed below) is based on our feedback.
This article discusses in brief the key takeaways from the FSA Report.
Key Takeaways:
Stronger and More Diversified Financial System: As per the report, India’s financial system has become more resilient, inclusive, and diversified since the previous 2017 assessment. Non-bank financial institutions (NBFIs) and market financing (other than from banks) now account for 44% of total financial assets—up from 35% in 2017—reflecting deeper financial intermediation beyond banks.
Reforms Critical for India’s 2047 Growth Vision: The report suggests that to achieve the target of a USD 30 trillion economy by 2047, India must modernize its financial architecture to channel both domestic and foreign savings into productive investment, deepen capital markets, and attract long-term infrastructure and green financing2.
Macroprudential Tools: The assessment highlights rising systemic risks due to financial diversification and interlinkages. It recommends expanding data collection and deploying macroprudential tools—including introducing Debt Service to Income (DSTI) limits across banks and NBFCs and building counter-cyclical capital buffers (CCyBs) for banks to manage liquidity, intersectoral contagion, household credit risks, and climate-related financial risks
Regulatory and Supervisory Enhancements: While India’s regulatory oversight framework for banks, insurers, and markets is broadly sound, lingering issues include state influence on regulators, limited powers over governance of state-owned entities, and gaps in conglomerate and climate-risk supervision. The report suggests that efforts should be made to ensure better coordination between regulators and extending the scope of the regulatory and supervisory frameworks.
Banking and NBFC Reforms: The report stresses adoption of IFRS 9, enforcing Pillar 2 capital add-ons, and elimination of prudential exemptions for state-owned NBFCs. It also suggests considering additional liquidity requirements tailored to different business models.
Tax treatment of leasing: The report suggests that to diversify MSME finance the tax treatment of leasing should be reviewed to ensure an equal treatment between lease and debt transactions. At present, interest on loans is exempted under the GST laws and hence, there is no GST levied on the loan repayments, however, the entire rentals are subject to GST in case of financial leases.
Transfer of oversight function of NHB to RBI: While regulation of HFCs moved to RBI in 2019, supervision still rests with NHB, which follows a limited, compliance-based approach. Shifting supervision to RBI would strengthen oversight and remove the conflict of interest since NHB also acts as promoter and refinancer for HFCs.
MSME Finance: The report recommends integrating TReDs with the e-invoicing portal for automatic invoice uploads. It also suggests incentivizing large buyers and mandating state-owned enterprises to upload invoices to improve cash flow for MSMEs. Further, the report also mentions that SIDBI’s funding support to NBFCs, including NBFC factors, should be increased, along with developing credit enhancement and guarantee facilities for NBFC bonds and MSME loan securitizations.
Co-lending is an arrangement where two or more regulated entities (REs) jointly extend credit to a borrower under a pre-agreed Co-Lending Agreement (CLA). The CLA, signed before origination, defines borrower selection criteria, product lines, operational responsibilities, servicing terms and the proportion in which each lender will fund and share the loan. The aim is to combine the origination strength of a RE with the lower cost of funds of another RE, thereby expanding credit outreach.
Before the issuance of the RBI (Co-Lending Arrangements) Directions, 2025 (‘Directions’), there was no formal co-lending framework for non-PSL loans and for PSL loans, the CLM-2 ‘originate-and-transfer’ model was the most common structure. Under this model, the originating RE would book 100% of the loan in its books and, within a stipulated period, selectively transfer a portion to the funding partner. This post-origination discretion enabled ‘cherry-picking’ of loans. CLM-2 mirrored a loan sale under TLE framework but without any minimum holding period restrictions, making it a preferred route. It offered the economic and accounting benefits of transfer, including derecognition and upfront gain recognition without waiting for loan seasoning.
Upon transfer, the originating RE would derecognise the transferred portion and book ‘upfront gains’. The upfront gain arose from the excess spread between the interest rate charged to the borrower and the yield at which the loan pool was transferred to the funding partner. For example, if the originating RE extended loans at 24% and sold down 80% of the pool at 18%, the 6% differential represented the excess spread. This spread, which would otherwise have been earned over the life of the loan, was discounted to present value and recognised as gain on transfer upfront, at the time of derecognition. This led to the originating RE recognising profits immediately despite not receiving any actual cash on the co-lent loans. This practice allowed originating REs to show higher profits upfront, even though no cash had actually been received on the co-lent loans.
The Directions fundamentally alter this framework as well as the prevalent market practice. They move away from originate-and-transfer and institute a pure co-origination model. It has been expressly stated that The CLA must now be executed before origination, with borrower selection and product parameters agreed ex ante. The funding partner must give an irrevocable commitment to take its share on a back-to-back basis as loans are originated. Importantly, the 15-day window provided under the Directions is only for operational formalities such as fund transfers, data exchange and accounting. It is not for evaluating or selecting loans after origination. If the transfer does not occur within 15 days due to inability, not discretion, the originating RE must retain the loan or transfer it under the securitisation route or as per Transfer of Loan Exposure framework. In short, post-origination cherry-picking is no longer permitted.
This change has direct accounting consequences. Under Ind AS 109, a financial asset is recognised only when the entity becomes a party to the contractual provisions and has enforceable rights to the underlying cash flows (see para 3.1.1 and B3.1.1). In a co-lending transaction under the Directions where co-origination is a must, each lender should recognise only its respective share of the loan at origination. The originating partner should not recognise the funding partner’s share at any stage, except as a temporary receivable if it disburses on behalf of the funding partner. Since the originating partner never recognises the funding partner’s share (except as a servicer), there is no recognition and therefore, there is no question of any subsequent derecognition and booking of any gain on sale. Income, if any, is limited to servicing fees or mutually agreed charges, not upfront profit.
By eliminating post-origination discretion, RBI has closed the upfronting route. Co-lending is now truly co-origination, joint funding from day one, with proportionate recognition and no accounting arbitrage. The practice that once allowed REs to accelerate income has been uprooted.
Click here to see our other resources on co-lending
https://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.png00Staffhttps://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.pngStaff2025-10-31 16:05:382025-11-01 14:41:15Upfronting Uprooted: RBI puts an end to early profit booking in Co-lending
In its recent consolidation exercise of the Master Directions applicable to NBFCs, the RBI has done a lot of clause shifting, reshuffling, reorganisation, replication for different regulated entities, pruning of redundancies, etc. However, there are certain places where subtle changes or glimpses of mindset may have a lot of impact on NBFCs. Here are some:
https://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.png00Team Finservhttps://vinodkothari.com/wp-content/uploads/2023/06/vinod-kothari-logo.pngTeam Finserv2025-10-15 15:11:142025-10-15 19:01:29The Great Consolidation: RBI’s subtle shifts; big impacts on NBFCs
In its current hectic phase of revamping regulations, the RBI has issued Draft Directions for lending and contracting with related parties. Separate sets have been issued for commercial banks, other banks, NBFCs and financial institutions.
The definition of “related party” is more rationalised and improvised over the existing definitions in Companies Act or LODR Regulations. Loans above a “materiality threshold” [which is scaled based on capital in case of banks, and based on base/middle/upper layer status in case of NBFCs] will require board approval, and nevertheless, will require regulatory reporting as well as disclosure in financial statements. In case of contracts or arrangements with related parties, with the scope of the term derived from sec 188 (1) of the Companies Act, there are no approval processes, but disclosure norms will apply. In the case of banks, trustees of funds set up by banks are also brought within the ambit of “related persons”.
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Credit Factoring or simply factoring is an asset backed means of financing (tripartite agreement between the buyer, seller and the factor), whereby the account receivables are assigned to a third party called factor for a discount, releasing the tied-up capital and providing financial accommodation to the Company. The origin of factoring goes back to the 14th century in England. Earlier, factoring was confined to textile and garment industries, but later was spread across various industries and markets. Factoring has been defined as:
“Credit factoring may be defined as a continuing legal relationship between a financial institution (the “factor”) and a business concern (the “client”) selling goods or providing services to trade customers (the “customers”) whereby the factor purchases the client’s book debts either without or with recourse to the client, and in relation thereto controls the credit extended to customers and administers the sales ledger.”
UNIDROIT Convention on International Factoring, 1988 defines factoring as follows:
“Factoring contract” means a contract concluded between one party (the supplier) and another party (the factor) pursuant to which:
the supplier may or will assign to the factor receivables arising from contracts of sale of goods made between the supplier and its customers (debtors) other than those for the sale of goods bought primarily for their personal, family or household use;
the factor is to perform at least two of the following functions:
finance for the supplier, including loans and advance payments;
maintenance of accounts (ledgering) relating to the receivables;
collection of receivables;
protection against default in payment by debtors;
notice of the assignment of the receivables is to be given to debtors.
US accounting standard ASC 860-10-05-14 defines ‘factoring arrangements’ as:
Factoring arrangements are a means of discounting accounts receivable on a nonrecourse, notification basis. Accounts receivable in their entirety are sold outright, usually to a transferee (the factor) that assumes the full risk of collection, without recourse to the transferor in the event of a loss. Debtors are directed to send payments to the transferee
Though Europe provides largest volumes globally, factoring in Asia as well has been growing rapidly in the last few years. Global factoring volumes reached EURO 3.66 Trillion in 2024 (up 3.6% from the previous year)1. In Asia-Pacific, India was the fastest-growing market in the region, up 120% to EUR 38.2 billion.2
The purport of factoring is to assign the account receivables to be able to:
Instantly convert receivables into case, that enable the companies to have funds to finance the day to day operations of the company;
Helps in efficient collection of the receivables and protection against bad debts;
Outsourcing sales ledger administration and
Availing credit protection for receivables.
Typically in a factoring transaction, a seller gets a prepayment limit from the factor, then enters into a transaction with the buyer and submits the invoice; notice to pay etc to the factor. The factor makes upfront payment to the seller, as a percentage of invoice value based on criteria, such as, quality of receivables, number and quality of the buyers and seller’s requirements (80% – 95% of invoice value) and maintains the sales ledger of the seller and collects payment from buyer. The balance payment is made to the seller, net of charges. The seller is not required to open an LC or a bank guarantee.
The cost to the seller in factoring is the service fees, which is dependent on a) sales volume, b) number of customers, c) number of invoices and credit notes and d) degree of credit risk in the customer or the transaction.
Factoring and Bill Discounting
There is a very thin line of difference between factoring and bill discounting. Bill discounting unlike factoring is always with recourse to the client, whereas factoring may be with recourse or without. Generally there is no notice of assignment given to the customer in case of bill discounting and collections are done by the assignor , unlike factoring, where debt collection is done by the factor. Factoring can be called a financing and servicing function, whereas, bill discounting function is purely financial.
Types of Factoring
On the basis of geographical distribution
Domestic Factoring
Sales bill factoring
Purchase bill factoring
International Factoring – As international trade continues to increase, international factoring is being accepted as vital to the financial needs of the exporters and is getting the necessary support from the government, specifically in the developing countries to stimulate this mode of funding.
Export factoring – It is seen as an alternative to letter of credit, as the importers insist on trading in open account terms. Export factoring eases the credit and collection troubles in case of international sales and accelerates cashflows and provides liquidity in the business.
On the basis of credit risk protection
On recourse basis, wherein the factor can recover the amount from the seller, in case of non-payment of the amount to the factor. Thus, though the receivables have been assigned, the credit risk remains with the client.
On non-recourse basis also called old line factoring, wherein the risk of non-payment of invoices is borne by the factor. However, the factor only bears credit risk in such transactions. In case non-payment is due to any other reason other than financial incapacity, such as disputes over quality of goods, breach of contract, set-offs or fraud , the factor does not assume liability and the risk remains with the client.
Other types:
Advance factoring: In case of advance factoring, the factor provides financial accommodation and non-financial services. The factor keeps a margin while funding, which is called the client’s equity and is payable on actual collection.
Maturity factoring: Here, the factor makes payment on a due date. This sort of funding is resorted to by clients who are in need of non-financial services offered by the factors.
Supplier guarantee factoring: Also known as drop shipment factoring. This sort of factoring is common where the client acts as a mediator between the supplier and the customer.
Overview of factoring in India:
India’s factoring turnover in 2024 was around Euros 38,200 Million in total as compared to a total of Euros 3,894,631 million worldwide3 and the turnover over the last 7 years (2018-2024) has seen a tremendous growth; while that of Asia has risen 38% from 2018 to 2024 and is valued at Euros 3,894,631Million.
Some of the challenges faced by the factoring companies in India are a) there was no specific law for assignment of debt, b) there was no recovery forum available to the factoring NBFCs such as DRT or under Sarfaesi Act, c) Lack of access to information on credit worthiness and d) assignment of debt involves heavy stamp duty cost.
UNCITRAL laws on assignment
Article 2 of the United Nations Convention on the Assignment of Receivables in International Trade defines ‘Assignment’ as –
“Assignment” means the transfer by agreement from one person (“assignor”) to another person (“assignee”) of all or part of or an undivided interest in the assignor’s contractual right to payment of a monetary sum (“receivable”) from a third person (“the debtor”). The creation of rights in receivables as security for indebtedness or other obligation is deemed to be a transfer;
The Factoring Regulation Act, 2011
In order to revive the business and render liquidity specifically to the small and medium enterprises, the Finance Minister, in the Parliament session held in March, 2011 had tabled a pilot bill to bring the factoring business in India under regulation. The Bill was passed as the Factoring Regulation Act, 2011
While the intent of the Act may be to stimulate the growth of factoring business in India, but a close look at the Act does not enumerate so. The Act is a regulation Act, but the need was for an Act to promote factoring and not so much to regulate. Some of the highlights of the Act are as mentioned below:
The name makes it unclear whether the Act is for regulating assignment; factoring or both. Further it should have been a regulation of factor’s’ and nor factor, to be more appropriate.
Section 2 (a) of the Act defines means transfer by agreement to a factor of an undivided interest, in whole or in part, in the receivables of an assignor due from a debtor…The definition talks about undivided interest to be assigned only and does not consider assignment of fractional interest within its ambit. This would mean that any assignment of fractional interest would not be covered under this definition. Further whether the assignment could be in terms of money, in terms of time or rate of interest is not clear from the definition.
The definition of receivables, in Section 2(p) of the Act includes futures receivables as well, which is in line with international laws.
Section 3(1) of the Act says –
No Factor shall commence or carry on the factoring business unless it obtains a certificate of registration from the Reserve Bank to commence or carry on the factoring business under this Act.
The definition should have said no ‘person’ shall commence or carry on the factoring business rather than using the term factor. A person shall only become a factor after obtaining a certificate of registration from the Reserve Bank as the section suggests. However the section already terms such a person as a ‘factor’, making the definition circular.
Section 3(3) of the Act states every company carrying or commencing factoring business to be registered with RBI, and such companies would be classified as NBFCs and all the provisions applicable to NBFCs would be applicable here as well. Section 3(4) requires existing NBFCs to take a fresh certificate of registration, if they are principally engaged in the business of factoring. But the Act does not render clarity whether there would be a separate class of NBFCs carrying out factoring business.
Section 7(3) states that in case the receivables are encumbered to any creditor, the assignee shall pay the consideration for such assignment to the creditor to whom the receivables have been encumbered. In case of fixed charge created over assets, the provisions of this section are well thought, however in case of floating charges, this would render several difficulties for the assignor. Most companies have fixed and floating charges created over their assets, the assets on which floating charge is created are regularly rotated in business and are only crystallized in case of default or non-payment. If the company was to assign such assets it would be practically impossible for the assignee to identify which receivables are currently subject to the floating charge, and to whom the consideration ought to be paid. This uncertainty could discourage assignments, create disputes between secured creditors and assignees, and undermine the commercial utility of receivables financing.
Section 8 of the Act requires the notice of assignment to be given to the debtor, without which the assignee shall not be entitled to demand payment of the receivables from the debtor. However Section 7(2) of the Act, makes Section 8 redundant, as it states that on execution of agreement in writing for assignment of receivables, the assignee shall have ‘absolute right to recover such receivable and exercise all the rights and remedies of the assignor whether by way of damages or otherwise, or whether notice of assignment as provided in sub-section (1) of section 8 is given or not.’ This is not in line with the proviso to Section 130 (1) of the Transfer of Property Act, 1882 which mandates that the assignee will be able to recover or enforce the debt when the debtor is made party to the transfer or has received express notice of such an assignment.
Section 8, 9 and 10 provide for the requirements of notice of assignment. The intent of Section 11 seems that even in case notice of assignment is not provided the debtor would not be absolved from his duties to make payment. However the section is worded as ‘till notice is served on the debtor, the rights and obligations in its contract with the assignor, shall remain unchanged, excepting the change of the party to whom the receivables are assigned which may become entitled to receive the payment of the receivable from the debtor;’ this means whether or not notice for assignment is provided the rights and obligations of the debtor towards the assignee would remain unaffected. If so was the intent of the Section, then there was no need for any notice of assignment to be given to the debtor, as by the virtue of this section read with section 7(2), the assignee would have all the right on receivables as that of the assignor.
The UNCITRAL model law on assignment requires that notification of assignment of debt is to be given by either the assignor or the assignee, the assignee may not retain more than the value of its right in the receivable and notification of the assignment or a payment instruction is effective when received by the debtor. However, until the debtor receives notification of the assignment, the debtor is entitled to be discharged by paying in accordance with the original contract.
Import factoring is not permitted as per Section 31(1) of the Act.
Further recourse to the assignor is not permitted under the Act.
The proposed law provides for compulsory registration of every transaction of assignment of receivable with the Central Registry to be set up under the Sarfaesi Act within a period of 30 days.
Factoring or financing transaction?
In Major’s Furniture Mart, Inc v. Castle Credit Corporation4, the question in consideration in the case was whether the transaction was a true sale or mere financing. Major’s was into retail sale of furniture and Castle into the business of financing such dealers as Major’s. Under an agreement, Major’s had sold its receivables to Castle, with full recourse against Major’s. The Court held the assignment of receivables by the furniture seller to the factoring company a case of financing and not assignment, as the factor had full recourse on the seller and the factor only paid a part of the total debt factored by him.
In another case of Endico Potatoes Inc. and others vs. CIT Group/Factoring Inc.5, in case of a factoring transaction, the court opined:
“Resolution of whether the “contemporaneous transfer,” as CIT describes Merberg’s assignment of accounts receivable to CIT and CIT’s loan advances to Merberg, constitutes a purchase for value or whether the exchange provides CIT with no more than a security interest, depends on the substance of the relationship between CIT and Merberg, and not simply the label attached to the transaction. In determining the substance of the transaction, the Court may look to a number of factors, including the right of the creditor to recover from the debtor any deficiency if the assets assigned are not sufficient to satisfy the debt, the effect on the creditor’s right to the assets assigned if the debtor were to pay the debt from independent funds, whether the debtor has a right to any funds recovered from the sale of assets above that necessary to satisfy the debt, and whether the assignment itself reduces the debt.
Major’s Furniture Mart, Inc. v. Castle Credit Corp.6, Levin v. City Trust Co.7, Hassett v. Sprague Electric Co.8, In re Evergreen Valley Resort, Inc.9. The root of all of these factors is the transfer of risk. Where the lender has purchased the accounts receivable, the borrower’s debt is extinguished and the lender’s risk with regard to the performance of the accounts is direct, that is, the lender and not the borrower bears the risk of non-performance by the account debtor. If the lender holds only a security interest, however, the lender’s risk is derivative or secondary, that is, the borrower remains liable for the debt and bears the risk of non-payment by the account debtor, while the lender only bears the risk that the account debtor’s non-payment will leave the borrower unable to satisfy the loan.
In CF Motor Freight v. Schwartz10, the court recharacterized what was labeled a factoring arrangement as a secured loan. The agreement expressly stated it was a “Factoring Agreement,” and each receivable was stamped as “sold and assigned.” The court even acknowledged that factoring typically involves the purchase of accounts receivable. Under the arrangement, the transferee advanced 86% of the invoice value upfront, with an additional 10% payable if and when collections were made. However, if a receivable was not collected within 60 days, the transferee could demand repayment from the transferor. Because of this recourse provision, the court concluded that the transferee had not truly assumed the risks associated with ownership and therefore treated the arrangement as a secured loan.
In Home Bond Co. v. McChesney11, the US Supreme Court held that certain contracts labeled as “purchases” of receivables were in fact loans secured by receivables, because the transferor retained the risk of non-payment (through repurchase obligations and collection duties), and the transferee’s “service charges” were essentially disguised interest. The ratio being that a transaction is a loan, not a sale, when the transferor bears the risks and costs of collection, even if the contract is formally styled as a sale. In Taylor v. Daynes12, the Utah Supreme Court stated that whether a sale has occurred depends not on labels or form but on whether the risks and benefits of ownership have been transferred to the transferee.
Another aspect considered by courts to determine whether it is a case of sale of receivables is alienability i.e. ability to transfer/resell for a profit. When an account is transferred, if the transferee has a right to alienate the acquired account, it is a case of sale and not financing. In Nickey Gregory Co. v. AgriCap, LLC, the court treated the transaction as a secured loan, partly because the transferee’s rights were closer to a lender’s, it did not have full indicia of ownership, including unrestricted alienability.
In a more recent case of Re: Qualia Clinical Service, Inc v. Inova Capital Funding, LLC; Inova Capital Funding, Inc, the bankruptcy court found that the invoice purchase agreement was clearly and unambiguously a financing arrangement. The court made that finding on the terms of the agreement itself. In particular, the court noted that the recourse provisions contained in section 7.02 of the agreement, which shift all collection risks to Qualia.
“…..“The question for the court then is whether the Nature of the recourse, and the true nature of the transaction, are such that the legal rights and economic consequences of the agreement bear a greater similarity to a financing transaction or to a sale.”
This agreement, which shifts all risk to Qualia, is a disguised loan rather than a true sale. Where the “seller” retains “virtually all of the risk of noncollection,” the transaction cannot properly be considered a true sale.
If the assignment alone did not reduce the obligation of the assignor towards the assignee and the assignee at any given point of time, directly demand the money from the assignor, there is no transfer of risk. If the primary risk of customer’s non-payment remained with the assignor, then it cannot qualify as a true sale.
Credit insurance and factoring:
Insurers are allowed to offer Trade Credit Insurance which provides protection to suppliers against the risk of non-payment for goods and services by buyers. Typically, it covers a portfolio of buyers and indemnifies the insured for an agreed percentage of the invoice value that remains unpaid. As per IRDAI (Trade Credit Insurance) Guidelines, 2021(‘Guidelines’), the scope of cover may include commercial risks such as insolvency or protracted default of the buyer, as well as rejection of goods (either after delivery or before shipment, in cases where the goods were exclusively manufactured for the buyer). It may also extend to political risks, such as changes in law, war, or related disruptions; however, this protection is applicable only for buyers located outside India and in countries agreed upon under the policy.
The risks covered under the Guidelines are not exhaustive, and insurers may extend coverage to additional risks, provided these have a direct nexus with the delivery of goods or services. As per the Guidelines, Trade credit insurance policy may be issued to the following:
Seller / Supplier of goods or services;
Factoring company;
Bank / Financial Institution, engaged in Trade Finance
As per the Guidelines, insurers are permitted to extend coverage for transactions involving factoring, reverse factoring on the TreDS platform (as clarified under the IRDAI circular dated 9 October 2023), and bill discounting. Lastly, insurance is available only in case of non-recourse factoring.
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On April 30, 2025, the Supreme Court of India delivered a landmark judgment in Pragya Prasun & Ors. v. Union of India, declaring digital access as an intrinsic component of the fundamental right to life under Article 21. The Court issued comprehensive directions to make digital KYC processes accessible to persons with disabilities, particularly acid attack survivors and visually impaired individuals.
This judgment fundamentally transforms how banks and NBFCs must approach customer onboarding through digital means, with immediate compliance requirements and potential legal consequences for non-adherence.
The petitioners in these cases highlight significant barriers faced by persons with disabilities in accessing digital KYC processes. WP(C) No. 289 of 2024 involved acid attack survivors who were unable to complete digital KYC, while WP(C) No. 49 of 2025 involves a visually impaired individual facing similar difficulties. A notable incident involved Pragya Prasun, who was denied the opening of a bank account due to her inability to perform the blinking required for liveness verification. These cases are grounded in the protections afforded by the Rights of Persons with Disabilities Act, 2016, and the fundamental right to life and personal liberty under Article 21 of the Constitution.
Current KYC Barriers Identified
The Court recognized that existing digital KYC processes create obstacles for persons with disabilities:
Barrier Type
Specific Issues
Affected Population
Liveness Detection
Mandatory blinking, head movements, reading displayed codes
Acid attack survivors, visually impaired
Screen Compatibility
Lack of screen reader support, unlabeled form fields
Non-acceptance of thumb impressions in digital platforms
Persons unable to sign consistently
Legal Framework and Constitutional Mandate
Supreme Court’s Key Declarations
“Digital access is no longer merely a matter of policy discretion but has become a constitutional imperative to secure a life of dignity, autonomy and equal participation in public life.”
– Justice R. Mahadevan
The Supreme Court has firmly declared that digital access is no longer just a policy choice but a constitutional necessity to ensure individuals’ dignity, autonomy, and equal participation in society. This constitutional and legal mandate is grounded in several provisions: Article 21 guarantees the right to life with dignity, requiring digital services to be accessible to everyone; Section 3 of the Rights of Persons with Disabilities (RPwD) Act, 2016, ensures equality and prohibits discrimination against persons with disabilities; Section 40 mandates that all digital platforms adhere to established accessibility standards and Section 46 sets a two-year timeline within which service providers must achieve compliance with these accessibility requirements.
The Supreme Court issued twenty directives in the said judgement to ensure that services are not denied based on disability and digital services are accessible to all the citizens irrespective of the impairments. Most of these are for the regulators, while a few are for regulated entities.
Following is the list of actionables arising out of the directives for banks and NBFCs:
Undergo mandatory periodic accessibility audits by certified professional[1], may involve PwD in user testing of apps/websites (SC directive ii);
Cannot reject PwD applications without proper human consideration, must record reasons for rejection. Banks and NBFCs may appoint a designated officer who shall be empowered to override automated rejections and approve applications on a case-by-case basis (SC directive xvi and KYC 2nd Amendment to Para 11 of the KYC Directions).
In the process of customer due diligence, REs can accept Aadhaar Face Authentication as valid method for Authentication ( KYC 2nd Amendment to Para 16 of the KYC Directions).
During the V-CIP process, REs cannot rely solely on eye-blinking for liveness verification. They must ensure liveness checks do not exclude persons with special needs. For this purpose, the officials of banks or NBFCs may ask varied questions to establish the liveness of the customer (KYC 2nd Amendment to Para 18(b)(i)).
Changes to the KYC Directions
Changes have been introduced in the KYC Directions via the KYC 2nd Amendment as a result of the SC verdict, these are captured in the diagram:
Implementation Plan
Based on the Supreme Court directive in Pragya Prasun & Ors. vs Union of India and the subsequent RBI notification, here is a comprehensive stage-wise action plan for implementing digital accessibility requirements for banks and NBFCs:
Phase 1: Immediate Compliance and Assessment
Actionables for REs under phase 1 are listed below:
Stage 1.1: Current State Assessment
Inventory all client facing platforms like digital platforms, mobile apps, websites, and KYC systems;
Document current accessibility barriers and non-compliant features and identify high-risk areas requiring immediate attention.
Stage 1.2: Policy Framework Development
Amend the KYC Policy to incorporate accessibility clauses for PwD;
Update existing KYC Policy to incorporate paper based KYC other than video based KYC (provided such verification methods shall not result in any discomfort to the applicant); and
Make necessary changes to internal documents and SOPs to include disability-inclusive customer service protocols.
Phase 2: Technical Foundation and Alternative Methods
Actionables for REs under phase 2 are listed below:
Stage 2.1: Alternative KYC Methods Implementation
Implement alternative means of liveness detection other than blinking of an eye such as:
Gesture-based verification (beyond eye blinking);
Facial movement detection;
Audio-based liveness checks; or
Any other method feasible to the RE
Provide notices regarding the alternative methods of KYC that the RE supports/provides to PwD
In case of biometric based e-KYC verification, accept thumb impressions or AADHAAR face authentication or any other biometric alternatives.
In case of paper-based KYC, strengthen offline processes as accessible alternatives in such a manner that the same shall not cause any discomfort to the applicant.
Remove mandatory blinking requirements in video KYC.
Ensure that assistive technology is integrated into the current systems such as screen reader compatibility, voice navigation, etc.
Stage 2.3: Data Capture Enhancements
Modify KYC templates in such a way to add disability fields(type and percentage) to be able to serve better to the applicants
Update database to capture disability-related information (including preferred communication and customer authentication methods) for appropriate service delivery
Phase 3: Process Redesign and Human Support
Actionables for REs under phase 3 are listed below:
Stage 3.1: Human-Assisted Channels
Establish dedicated helpline for PwD offering step-by-step assistance in completing the KYC process through voice or video support;
Conduct staff sensitization and disability awareness programs across all offices/branches
Authorise/allow support from nominated guardians/family members to assist in the KYC process
In case of persons dependent on sign languages, video calling service with certified interpreters shall be provided
Stage 3.2: Grievance Mechanism Setup
May develop dedicated accessibility complaints system for disability-related issues
Ensure manual assessment of rejected KYC applications
Establish clear timelines and accountability for redressal of grievances
Stage 3.3: Alternative Service Delivery
Train BCs/agents for disability-inclusive KYC assistance
Doorstep customer authentication for severely disabled applicants, provided that such facility shall not cause any discomfort to the applicant
Phase 4: Testing and Validation
Actionables for REs under phase 4 are listed below:
Stage 4.1: User Acceptance Testing
May involve PwD in testing phases
Ensure a diverse disability testing- cover visual, hearing, physical, and cognitive impairments
Ensure testing the complete customer journey from onboarding to service access
Document and address all accessibility issues through feedback integration
Stage 4.2: Third-Party Validation
Engage an IAAP certified professional for conducting the accessibility audit
Conduct security assessment of alternative authentication methods
Phase 5: Training and Capacity Building
Actionables for REs under phase 5 are listed below:
Stage 5.1: Staff Development Programs
Create comprehensive training modules for disability awareness and sensitivity, alternative KYC procedures, assistive technology usage, customer service best practices, etc.
Conduct customized programs for different staff categories and ongoing skill development
Stage 5.2: Vendor and Partner Training
Ensure external partners such as BCs, tech-cendors, third-party service providers, etc. understand accessibility requirements
Phase 6 : Continuous Improvement and Compliance
Actionables for REs under phase 6 are listed below:
Define the frequency of the accessibility audit and ensure that the audit is conducted on a regular basis (as per the decided frequency)
Submit compliance status/plan of implementation to RBI as and when required
Closing Remarks
The Supreme Court’s judgment in the Pragya Prasun case elevates digital accessibility from a moral imperative to a constitutional mandate. Banks and NBFCs must view this not as a burden but as an opportunity to transform compliance into competitive advantage by becoming an accessibility leader.
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