RBI Integrated Ombudsman Scheme 2026 – Key Changes
– Chirag Agarwal & Siddharth Pandey | finserv@vinodkothari.com Background The framework for Integrated Ombudsman Scheme (IOS) constitutes a cornerstone of the RBI’s customer protection and grievance redressal mechanism across the financial sector. With the objective of providing customers a single, unified and accessible platform for redressal of complaints against Regulated Entities, the RBI introduced the […]
